Returns policy

 
Lead time
If the ordered article is available in stock, the time is 3 working days. In the event of out-of-stock of condition the replenishment time can be two to three weeks.
The delivery periods will begin only starting from the date of payment from the order.

 

Complaints
Customer will have to formulate to the company Les bijoux d’Olga the very same day of the delivery or at the latest the first wrought day following the delivery, any complaint of error of delivery and/or nonconformity of the products in kind or in quality compared to the indications being reproduced on the delivery order. Any complaint formulated beyond this time will be rejected.
Formulation of this complaint at Les bijoux d’Olga will be carried out by letter registered.
Any complaint not carried out in the rules defined above and the time limits could not be taken into account and will release the company Les bijoux d’Olga of any responsibility with respect to the customer.

Satisfied or refunded
As from the delivery date of your order, you have a 7 days deadline frank to take advantage of your right to retractation. However, only the products turned over in perfect state and in their packing of origin could be refunded (expenses of delivery and return remaining to the load of the customer).
So that your request is treated, you must initially contact the SAV of the company Les Bijoux d’Olga in order to inform of your intention to return the  product and to obtain the procedure.
The return of the articles must be done under parcel assured with the value the invoicing, in the case of a sending without insurance the company les bijoux d’Olga could not be held responsible for the losses or flights during the routing.